Refund policy

At AVA IN THE SKY, we want you to feel confident in every purchase. If something isn't quite right, we're here to help make the return process as simple and clear as possible. Please review our Return & Refund Policy below.

Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return, items must meet the following conditions:

  • Items must be unworn, unused, unwashed, and unaltered.

  • Original tags must remain attached.

  • Items must be returned in their original condition, with original packaging where possible.

  • Proof of purchase or your order number must be provided.

All returns are subject to inspection and approval. Items that do not meet these requirements may not qualify for a refund.

Non-Returnable Items

For hygiene, safety, or other applicable reasons, certain items may not be eligible for return, including:

  • Items marked as final sale or non-returnable.

  • Items that have been worn, washed, damaged, or altered after delivery.

  • Items returned without their original tags when tags are required.

  • Items that do not meet the return eligibility requirements listed above.

Please contact our Customer Support Team if you are unsure whether your item qualifies for a return.

How to Request a Return

To initiate a return, please email info@avalnthesky.com with the following information:

  • Your order number.

  • The item or items you wish to return.

  • The reason for your return.

  • Photos of the item, if there is a quality issue or damage.

Please wait for return instructions from our Customer Support Team before sending any items back.

Do not send returns to our business correspondence address. This address is not our return warehouse. Unauthorized returns may not be processed.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect due to our error.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been received and processed.

Original shipping fees are generally non-refundable unless otherwise required by applicable law or the return is due to our error.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at info@avalnthesky.com as soon as possible.

To help us resolve the issue, please include:

  • Your order number.

  • A clear description of the issue.

  • Photos showing the damaged, defective, or incorrect item.

  • Photos of the packaging, if relevant.

Our team will review your request and provide appropriate next steps. If the issue is confirmed to be our responsibility, we will work with you on a suitable resolution.

Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to be processed after approval. The time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.

If your refund has not appeared after the expected processing period, please contact your payment provider first. You may also reach out to us for assistance.

Order Cancellation

If you wish to cancel or change an order, please contact us as soon as possible at info@avalnthesky.com.

We cannot guarantee cancellation or changes once an order has entered processing or has been shipped. If your order has already been dispatched, you may need to follow the return procedure after delivery.

Refused or Undeliverable Shipments

If a package is refused or returned to us because of an incorrect or incomplete shipping address, unsuccessful delivery, or failure to collect the package, additional shipping or handling costs may apply.

Any refund for a returned shipment will be reviewed based on the circumstances and applicable law. Original shipping fees and additional carrier charges may not be refundable.

Please ensure that your shipping information is accurate when placing your order.

Important Notice

Please contact our Customer Support Team before returning any merchandise. Returns sent without prior authorization or to an incorrect address may experience delays or may not be processed.

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact Us

If you have any questions about returns or refunds, we're happy to help.

AVA IN THE SKY

📧 Email: info@avalnthesky.com

Business Address

5432 Bradley Pines Cir, Apt F
Sandston, VA 23150
United States

Business Correspondence Only – Not a Return Address

Our Customer Support Team aims to respond within 24–48 business hours.

Thank you for shopping with AVA IN THE SKY. We appreciate your trust and look forward to helping you find styles you love.